REPAIR & RETURN MERCHANDISE AUTHORIZATION (RMA)

RMA PROCESS OVERVIEW

To return product for repair/replacement, an RMA number must be issued from ACI Communications Inc RMA Department. An RMA number may be requested by:

  • Contact RMA Dept. using the ACI website 
  • Contacting the RMA Department directly
  • Contacting an ACI representative – commonly the regional sales rep in your area.

What You'll Need:

Some pieces of information will be required to issue an RMA number:

  • Customer contact information
  • Type(s), preferably model number, of product needing repair
  • Quantity of each type
  • A short description of failure

Typically, ACI is able to turn around 20 separate units within 1 week, depending on the severity of failure/damage.

Shipping:

When packaging product for return to ACI, the RMA number needs to be clearly visible on the outside of the package and/or shipping label.

EMAIL RMA DEPT

CALL ACI RMA

To speak to our RMA Dept via phone,

Monday-Friday from 6:00am-2:30pm Pacific Time.:

ACI RMA Dept. Phone Number

 Ph 253-813-1043

COMPLETE RMA REQUEST

Need an RMA number?

Email RMA to Start a Request 

Call ACI RMA  @ 253-813-1043