REPAIR & RETURN MERCHANDISE AUTHORIZATION (RMA)
RMA PROCESS OVERVIEW
- Contact RMA Dept. using the ACI website
- Contacting the RMA Department directly
- Contacting an ACI representative – commonly the regional sales rep in your area.
What You'll Need:
- Customer contact information
- Type(s), preferably model number, of product needing repair
- Quantity of each type
- A short description of failure
Typically, ACI is able to turn around 20 separate units within 1 week, depending on the severity of failure/damage.
EMAIL RMA DEPT
CALL ACI RMA
To speak to our RMA Dept via phone,
Monday-Friday from 6:00am-2:30pm Pacific Time.:
ACI RMA Dept. Phone Number